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Hospitals deliver safer, better services when they ask patients and their families what they want and need.
By involving patients and their families in the design and delivery of health services, we have improved clinical care, offer a more effective health service, and have increased staff and patient satisfaction.
We hear about the needs and wants of patients from our Consumer Participation Group – a group of 5 members who meet 4 times each year to advise the hospital on a variety of patient-related activities.
The group’s activities include:
Consumer representatives are active members on other hospital committees including:
We have also run ad hoc forums to hear from our patients and carers. Recent forums have included:
We ask patients to complete our ‘Did We Meet Your Expectations?’ feedback form at the conclusion of their stay with us. Each month we mail a patient satisfaction survey to randomly selected patients from each ward, to evaluate patient experience throughout the organisation.
This patient feedback is used to focus improvement efforts and provide exceptional patient centred care to all who attend St Vincent’s Private Hospital.