Patient satisfaction

St Vincent’s Private Hospital Melbourne aims to ensure that all patients are satisfied with the quality of care they receive. Your feedback will help us to deliver consistent and exceptional service.

To give us your feedback you can:

  • use our contact form to email your comments to us
  • complete our ‘Did we meet your expectations?’ form, available on all wards and at reception.

Your feedback

All suggestions, comments, and compliments provided are formally recorded, collated, and discussed by hospital staff at their weekly continuous improvement meetings. Patient feedback is used to evaluate service delivery, identify areas for improvement, and help guide strategies and enhancements to health care.

Bedside auditing

In 2014 the hospital implemented bedside auditing. Patients are asked a variety of questions about aspects of their care and their responses are collated. This assists with monitoring and ensuring our processes are safe, compliant and meet patients’ needs.

Patient satisfaction surveys

In addition to patient feedback forms we also evaluate patient satisfaction using an ongoing survey process. Surveys are mailed to a random selection of patients each month.

Our performance

Our patients rated certain aspects of our performance highly, including:

  • staff courtesy
  • nurses’ attitude towards patient requests
  • staff concern for privacy.

Areas that were identified as needing improvement include:

  • helpfulness of staff at meal time
  • preparation of patients for discharge.

Related links 

Read your patients rights and responsibilities.