Complaints and feedback You are here:HomePatients & VisitorsShare your experiencesComplaints and feedback Resolving your Concerns Your comfort is important to us. We aim to provide you and your family with 10 out of 10 care. If you have any concerns regarding your experience with us, we would like the opportunity to resolve them. It is important that you notify our staff so we can respond immediately. Our three-step issue resolution process will escalate your concerns until they are resolved. If you have any concerns: Step 1. Talk to your Nurse about any concerns/questions you may have Step 2. If you are not satisfied with the response, speak with Team Leader and/or Nurse Unit Manager Step 3. If you remain unsatisfied, please ask to speak with the hospital's Patient Liaison Manager If you have attempted to resolve your concerns using this process, and you are still unsatisfied, you may make a "formal complaint". Making a Formal Complaint To submit a formal complaint, please write us a letter, which includes the following: Describe the situation (ie. what happened) Outline your concerns Tell us what you would like to happen next Then send your complaint letter to: Patient Liaison Manager St Vincent's Private Hospital Fitzroy 59 Victoria Parade Fitzroy Vic. 3065 You can also email your complaint to patient.liaison@svpm.org.au (Note: please allow 3-4 weeks for our team to investigate your complaint and contact you with a response) For more information, please call our Patient Liaison Manager on 03 9411 7563.